Questions?
Answers right here.

KalveeMart focuses on digital resources such as business trackers, spreadsheet templates, ebooks, study materials, AI prompts, worksheets and marketing tools. Only published product listings are available to order; other categories may still be under preparation.

Open the Shop, select the item and read its description. Check the included files, format, licence, software needs and delivery details. If anything is unclear, ask our team before placing an order.

The store specialises in digital products. There is generally no physical shipping. How and when you receive a digital file depends on the particular product and its current delivery arrangement.

It depends on the exact file and software. Some spreadsheets are editable in compatible applications; ordinary PDF files may not be editable. Confirm the file type and editing permissions in the product description before purchasing.

Not at the moment. New account registration is switched off and every purchase uses guest checkout. Customers who registered earlier can still sign in at My Account.

No. For security, we never send passwords in plain text. Existing account holders who forget their password can request a secure reset link from Forgot Password and then sign in at My Account.

Check the spam, junk and promotions folders and confirm the email address you entered. You can request another link from Forgot Password. If it still does not arrive, contact support. Actual email delivery depends on the site’s email system.

Yes. Guest checkout is enabled for every product. Enter a working email address and mobile number at checkout, pay through Razorpay and save your order number and confirmation email for delivery and support.

Use My Account to sign in, view eligible orders and edit available personal details. Download links appear there only for products that are actually configured for automatic digital delivery.

KalveeMart’s WooCommerce checkout currently has Razorpay enabled, with UPI, card and netbanking options where supported by the payment provider. Only methods displayed to you at checkout are available for that transaction.

Check the final payment response and order confirmation page, then look for the order email. Save your order number and transaction reference. If your payment was deducted but the order is unclear, contact us with those details.

Order details may appear on the confirmation screen and in the email used for checkout. Customers who purchased while signed in can also review their eligible orders in My Account → Orders.

Contact KalveeMart support promptly with the order or transaction reference, and notify your bank or Razorpay/payment provider through its official channels. Never share card PINs, UPI PINs, passwords or OTPs.

Yes. All three products download instantly. Once your payment is confirmed, the download link appears on your order confirmation page and in your order email.

Email info@kalveebsolutions.com with your order number, purchase email and product name. Check your spam folder first. The KalveeMart team will verify the order and send you access to the purchased resource. See the Digital Delivery Policy.

A file appears in My Account → Downloads only if that product has been configured as downloadable and the order meets the necessary access conditions. All three current products are set up for automatic downloads. Guest buyers get their download link by email; signed-in customers also see it in My Account.

Check the file type, compatible software and any instructions supplied. If the issue remains, contact support with your order number, product name and the error details. We can investigate access or a replacement in line with the Refund & Cancellation Policy.

Products described as digital resources are delivered electronically and do not normally require physical shipping. Always check the individual listing and the order summary before paying.

Yes, you can submit a request if there is a duplicate charge, missing or incorrect file, non-delivery or another genuine issue. Eligibility is considered under the Refund & Cancellation Policy, the particular product promise and applicable Indian consumer law. Include your order number and a clear description.

No. A 30-day money-back offer is advertised by Kalvee Business Solutions for the particular Dollar Income from a Tier-2 City guide. It is not a blanket guarantee covering every KalveeMart product. Read the Refund Policy and the relevant listing for details.

Unless a product licence specifically permits it, purchases do not allow redistribution, resale, public uploading or republishing of the source files as standalone products. Refer to the Terms & Conditions and the product-specific licence.

These products generally provide educational information or working templates, not individual legal, accounting, financial or other regulated advice. Verify important facts and current official rules, and consult a suitably qualified professional when necessary. Read the Disclaimer.

Email info@kalveebsolutions.com, call or WhatsApp +91 70100 44773, or use the Contact page. The parent company is Kalvee Business Solutions, Puducherry.

The published contact hours are Monday–Saturday, 10:00 AM–4:00 PM IST. The team aims to respond to enquiries within two business days, excluding public holidays. This is a response target, not a guaranteed file-delivery deadline.

Include your name, purchase email, product name, order number and a brief description of the issue. Screenshots of error messages may help. Never share passwords, OTPs, CVVs or payment PINs.