Refund & Cancellation Policy

1. Scope of this policy

This policy covers orders placed on kalveemart.in, operated by Kalvee Business Solutions. Purchases completed through a separate checkout platform may also be subject to the terms and refund process stated by that platform or its seller. Check the actual payment receipt to identify where your purchase was made.

2. Current digital-delivery arrangement

All currently published KalveeMart products are delivered as instant downloads once your Razorpay payment is confirmed, from the order confirmation page and order email. If access cannot reasonably be provided, we will review an appropriate remedy, including a refund where due under the order terms or applicable law.

3. When to request help or a refund

Please contact us if a digital product was not provided, a supplied file is corrupted, an incorrect resource was delivered, the description materially misrepresented what you received, a duplicate payment occurred, or another issue affects your statutory consumer rights.

Where suitable, we may first investigate the order and offer a correct file, replacement, updated access instructions or another appropriate solution. That does not remove any refund or other remedy required by applicable law.

4. Change of mind and delivered digital files

Digital content can often be copied or used immediately after access. A change-of-mind request after a correct digital file has been supplied does not automatically entitle the purchaser to a refund. Requests are nevertheless considered against the product’s advertised promises and applicable consumer-protection law. We do not impose a blanket waiver of statutory rights.

5. Product-specific guarantees

The parent company’s public listing for Dollar Income from a Tier-2 City advertises a 30-day money-back guarantee for that guide, inviting customers who apply the material and genuinely feel it did not provide valuable insights to email within 30 days for a full refund. We acknowledge that specific public offer for purchases of the same guide sold by Kalvee Business Solutions. Contact us with your order details if you wish to invoke it.

This is a product-specific promise, not a 30-day guarantee for every KalveeMart product. Other products are subject to any guarantee explicitly stated for them and applicable law. View the parent company’s product offer ↗

6. Cancelling an order

If you wish to cancel before a file or access has been supplied, contact us promptly with your order number. We will check the payment and fulfilment status and review what cancellation or refund is appropriate. An order already fulfilled may be treated differently, subject to the product-specific promise and applicable rights.

7. How to submit a request

Email info@kalveebsolutions.com or use the Contact page. Include the order number, date, email used for checkout, name of the product and a short explanation of the issue. For file problems, an error message or screenshot can help. Never send passwords, OTPs, UPI PINs or full card details.

8. Review and payment processing

We aim to acknowledge customer enquiries within two business days, excluding public holidays. We will verify the transaction and communicate the outcome and any next steps. If a refund is approved, it will normally be initiated through the original payment channel where available; the time for funds to appear depends on the payment provider and bank. No fixed settlement period is promised here.

9. Unauthorised or duplicate charges

Notify us promptly if you see an unfamiliar or duplicate charge. Also contact your bank, card issuer or UPI/payment provider through its official channels so any appropriate payment-protection process can begin. We may need a transaction reference to investigate.